Terms of Service

1. About these terms

These terms govern your use of this website and any photography, videography or aerial services you book with Benver Studios (“we”, “us”), based in Sydney, NSW, Australia. A signed session contract (delivered via SignWell) may add project-specific terms; where they conflict, the signed contract prevails. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

2. Quotes, bookings and payment

• Prices shown on this website are indicative ranges; every project is quoted individually and confirmed in writing.
• A booking is confirmed when the session contract is signed and any deposit stated in the quote is paid.
• All payments are processed by Stripe. We never receive or store your card details.
• Final gallery delivery may be withheld until payment is complete.

3. Weather, safety and drone operations

• Outdoor and aerial shoots depend on weather and — for drone work — airspace conditions. If conditions are unsafe or unsuitable, we will reschedule at no cost to you.
• All drone flights are conducted in accordance with Civil Aviation Safety Authority (CASA) regulations. We may decline or modify a flight where rules, airspace restrictions or safety require it; this is not a breach of contract.

4. Cancellations and rescheduling

• You may reschedule a session with at least 48 hours' notice at no charge.
• Cancellations with less than 48 hours' notice may forfeit the deposit, except where the Australian Consumer Law provides otherwise.
• If we must cancel and cannot reschedule to a time that works for you, all amounts paid for the affected session are refunded in full.

5. Copyright and licensing

• We retain copyright in all images and footage we create, as is standard for Australian photography businesses.
• Clients receive a personal-use licence to download, print and share their delivered gallery images. Commercial packages include the commercial licence stated in the quote.
• We only use client images in our portfolio or marketing with the consent captured at booking. Images of children are never used without explicit consent, which may be withdrawn at any time.
• Print store purchases include a personal, non-commercial licence for digital downloads; physical prints are for personal display.

6. Galleries and delivery

• Client galleries are private, tied to your email address, and accessed via secure, expiring links — no password to remember, no public URL.
• Galleries remain available for 12 months from delivery, after which they are automatically deleted. Please download your images within that window; regeneration after deletion may not be possible.

7. Prints and the store

• Our prints come with guarantees that cannot be excluded under the Australian Consumer Law. If a print arrives damaged or with a manufacturing fault, contact us within 14 days for a replacement or refund.
• Change-of-mind returns are not available for made-to-order prints or delivered digital downloads.
• Displayed print prices include GST where applicable.

8. Liability

To the extent permitted by law, our total liability for any claim arising from a session or purchase is limited to the amount you paid for that session or purchase. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under Australian law.

9. Governing law

These terms are governed by the laws of New South Wales, Australia, and any dispute is subject to the non-exclusive jurisdiction of the courts of New South Wales.

10. Contact

Questions about these terms? Email benverstudios@gmail.com.